By Sanjay Sreenivas

YourDataConnect Case Migration Management is a process that strives to achieve a specific objective by handling cases from beginning to end. This can involve a number of YourDataConnect teams, as well as a variety of processes.

All ServiceNow incidents are migrated with YourDataConnect including fields and related objects using Natural Processing Language (NLP). It then notifies a group of users to fix that case depending  on its severity.

Once a case is created an email will sent to the database owner in YourDataConnect which states the database is not accessible.

When  the case is resolved in YourDataConnect, then it will sync with the ServiceNow incident and notify the incident owner to resolve.

For more information please contact us at [email protected].